Orders can take up to 24 hours to process. Personalised products can take a further 48 hours before dispatched for delivery. For further details around our delivery, please see our Delivery Options page. Please note between November 1st and December 20th we recommend placing your order 4-5 working days before you require delivery. We can not accept returns of personalised products, but for non-personalised products, returns of orders placed within the Christmas period can be returned to us up until the end of January 2020.